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Newsletter 03

Ticket Allocation Solution for World Cups & Olympics

Iluka provide corporate hospitality management for global sporting events such as the Olympic Games, Rugby World Cups and Football World Cups. Gordon Associates has been engaged by Iluka to provide web development services for their internal hospitality management system, Info-Iluka. Gordon Associates are developing the Ticketing Module, which will allow users to graphically map out seating plans and assign delegates to seats. Iluka staff will be able to use the system anywhere in the world, from administration headquarters in London to the temporary operation centres at the venues themselves. Ticket allocations will be performed in real-time with users able to modify seating assignments right up until the match/event starts. The system will be used to support ticket allocation for the Beijing Olympic Games as Iluka provide corporate hospitality management for guests of multi-national corporations.

CRM Solution for The Cotswold Group

The Cotswold Group is a market leading Investigation Services provider for the insurance industry. They validate and investigate suspicious insurance claims. Services include Motor Accident and Theft Investigation, Liability, Creditor, Due Diligence, Third Party Recovery and Trace & Status. The company has over 160 staff working from offices in Gloucester, Watford and Manchester. Gordon Associates has implemented a CRM solution for The Cotswold Group which supports the processing of thousands of insurance claims per year and the resulting investigation work. The system manages communications with the clients (insurance companies and solicitors), handles the administration associated with each case, manages surveillance and investigation staff assigned to each claim and processes workflow through to invoicing.

English Speaking Board

ESB is an awarding body which promotes and assesses Spoken English in a wide range of educational centres: Junior and Senior Schools, Further and Higher Educational Colleges, Universities, Prisons, Adult Learning centres and in the training sectors of industry and business.Gordon Associates has been appointed preferred Software Solutions supplier and is currently engaged in an enhancement of existing systems to incorporate MIAP facilities such as Unique Learner Number (ULN), rationalisation of current customer data and support for new awards. Future work is planned to include additional Business Intelligence reporting and extensions to online services.

Intranets

What is an intranet? It can be any data- or document-sharing website-style system running within your organisation. Generally intranet solutions focus on workforce collaboration solutions such as internal discussion groups, document management, helpdesk, issue logging, project tracking, room bookings, etc. Using Microsoft Sharepoint, Gordon Associates can help you set up an intranet that will empower your staff and encourage the sharing of information throughout the enterprise.

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